This is a simple summary of the most important points.
The full Terms & Conditions always apply.

🏗️ Built to order

Every Highland Huts shepherd’s hut is custom-built to your approved design and specification. Once your Final Specification is approved and production begins, changes may not be possible and can affect price and timing.

📐 What you’re agreeing to

Your contract is based only on the approved Specification and drawings.
Photos, website images, and examples are illustrative and may vary from the finished hut.

🌲 Natural materials

Our huts are handcrafted timber structures, not mass-produced units. Natural timber variation, minor cosmetic differences, and small dimensional tolerances are normal and not defects.

💷 Deposits & payments

• A 25% non-refundable deposit secures your order

• The balance is due once the hut is complete and ready for delivery

• Ownership transfers only after full payment is received

Once materials are ordered or work begins, payments are non-refundable.

⏱️ Build times

Typical build time is around 6-10 weeks, but all timescales are estimates. Delays can occur due to weather, materials, or workload. Build dates should not be relied on for bookings or commercial planning.

🚚 Delivery & access

Delivery is usually arranged via a specialist haulier.
You are responsible for ensuring safe access, ground conditions, and unloading space. Risk transfers once the hut is loaded for delivery.

🔍 Inspection on delivery

You must inspect the hut on delivery:

• Any visible damage must be recorded immediately

• Hidden damage must be reported within 48 hours

Failure to do this counts as acceptance.

🔧 Maintenance matters

To keep your warranty valid, routine maintenance is essential, including:

• Annual timber treatment

• Proper ventilation

• Keeping the hut raised, dry, and well-drained

Lack of maintenance can void the warranty.

🛞 Wheels & movement

Huts are static structures.
Wheels are decorative and positional only — they are not designed for towing or repeated movement. Any relocation after delivery is at the customer’s risk.

🏗️ Planning & site responsibility

Planning permission, foundations, utilities, and compliance with regulations are your responsibility. We cannot guarantee planning approval.

🛠️ Warranty

A 12-month limited warranty covers genuine manufacturing defects only.
It does not cover wear and tear, moisture issues caused by siting or ventilation, third-party work, or environmental exposure.

🔒 Your data

We process personal data in line with UK GDPR.
We do not sell or share your data for marketing.

This summary is for guidance only.
Please read the full Terms & Conditions before placing an order.

1. Overview & Contract Structure

1.1 These Terms and Conditions (“Terms”) apply to all shepherd’s huts supplied by Bravalan Ltd trading as Highland Huts (“we”, “us”, “our”).
1.2 By placing an order, paying a deposit, or approving your Specification, you (“you”, “your”, “the customer”) enter into a legally binding contract.
1.3 The Final Specification and these Terms form the entire agreement. No verbal statements, texts, sketches, or assumptions form part of the contract unless written into the Final Specification.
1.4 The Terms in force on the date your deposit is paid apply to your order. Future updates apply only to future orders.

2. The Final Specification

2.1 The “Final Specification” comprises the most recent Specification Document and Design Drawings approved by you in writing (including email approval).
2.2 Only items listed in the Final Specification form part of the contract.
2.3 Variations in timber colour, grain, knots, and surface texture are natural and not defects.
2.4 Minor dimensional variations up to ±25mm may occur due to material tolerances and construction processes. These are not defects and are not grounds for withholding payment or rejecting the hut.
2.5 Dimensional tolerances apply to non-critical dimensions only. Minor deviations in internal measurements, wall thicknesses, roof curvature, overhangs, and finish build-ups do not constitute defects.

3. Illustrations, Images & Marketing Materials

3.1 All photographs, website images, brochures, social media content, and demonstration huts are illustrative only.
3.2 Colours, finishes, proportions, layouts, and fittings may vary from images shown.
3.3 Images and marketing materials do not form part of the contract unless expressly included in the Final Specification.

4. Handcrafted Nature & Cosmetic Tolerances

4.1 Shepherd’s huts are handcrafted timber structures and are not mass-produced items.
4.2 Minor cosmetic variations including timber movement, small gaps, visible fixings, sealant lines, surface irregularities, and trim joins are inherent to the construction method and are not defects.
4.3 Aesthetic or subjective preference does not constitute a defect.

5. Ordering, Deposits & Changes

5.1 A 25% non-refundable deposit is required to confirm your order.
5.2 Production begins only once:
(a) your deposit has cleared; and
(b) the Final Specification has been approved in writing.
5.3 Once materials are ordered for your build, all related payments become non-refundable.
5.4 Change requests must be made in writing.
5.5 A typical change window is 7 days following Final Specification approval. Changes requested after this point may not be possible.
5.6 Changes that alter materials, labour, or timelines may incur additional charges and may affect delivery estimates.

6. Customer Delays & Information Accuracy

6.1 You are responsible for providing accurate site, access, and measurement information.
6.2 We are not liable for delays, redesigns, or additional costs caused by inaccurate, incomplete, or late information provided by the customer.
6.3 Where customer delay impacts production scheduling, revised build dates and reasonable additional costs may apply.

7. Pricing, Payment Schedule & Abandonment

7.1 All prices are in GBP and include VAT where applicable.
7.2 Payment schedule:
• 25% deposit (non-refundable)
• 75% final balance payable upon issue of the Completion Notice
7.3 You do not own the hut until full payment has been received.
7.4 Prices may be adjusted prior to order confirmation if material or tax changes occur.

Completion Notice
7.5 When construction is complete, we will issue a Completion Notice with photographs.
7.6 The remaining balance becomes immediately payable. Delivery cannot be arranged until full payment clears.

Late Payment & Abandonment
7.7 Interest may be charged at 4% above the Bank of England base rate on overdue balances.
7.8 If the balance remains unpaid 7 days after the due date, we may treat the order as abandoned and may:
(a) retain the hut;
(b) resell the hut;
(c) retain all sums paid;
(d) charge for storage, materials, resupply, labour, administration, or any resale losses.
7.9 If delivery or completion is delayed due to non-payment or the customer being unable to accept delivery, we may pause production or delivery and charge reasonable storage and handling costs until the balance is paid in full.

8. Consumer Cancellation Rights (Bespoke Goods)

8.1 All huts are bespoke goods made to the customer’s specification.
8.2 Under the Consumer Contracts Regulations 2013, there is no right to cancel once production has begun.
8.3 Deposits and payments made remain payable and non-refundable once materials are ordered or work commences.

9. Retention of Title

9.1 Legal and beneficial ownership of the hut remains with us until all sums due are paid in full.
9.2 Where lawful, we may enter premises to recover the hut in the event of non-payment.
9.3 Transfer of risk does not constitute transfer of ownership.

10. Build Times

10.1 Typical build time is approximately 8 weeks from approval of the Final Specification.
10.2 Build times may vary based on weather, workload, subcontractor availability, and supplier delays.
10.3 All dates provided are estimates only.
10.4 We are not liable for delays outside our control.
10.5 Time is not of the essence and must not be relied upon for financial, commercial, or rental planning.

11. Delivery, Access, Haulage & Acceptance

11.1 Delivery is typically arranged via a specialist haulier.
11.2 If you use your own haulier, risk transfers to you once the hut leaves our premises.
11.3 You must ensure safe access, turning space, and a level, stable unloading area.
11.4 Risk transfers to you once the hut is loaded onto the delivery vehicle.

Inspection & Acceptance
11.5 You must inspect the hut upon delivery:
(a) any visible damage must be recorded on the haulier’s paperwork and photographed while the haulier is present;
(b) hidden damage must be reported within 48 hours with photographs.
11.6 Failure to follow these steps constitutes full acceptance of the hut.
11.7 We are not liable for damage caused during customer-arranged haulage, inadequate access, or unsafe unloading sites.

12. Snagging & Defect Reporting Limits

12.1 Snagging items must be reported within 14 days of delivery.
12.2 Snagging is limited to genuine manufacturing defects only.
12.3 Issues reported outside this period are deemed accepted unless required by law.

13. Failed Delivery & Storage

13.1 If delivery cannot proceed due to access issues, site unreadiness, or customer absence, delivery is deemed attempted.
13.2 We may charge failed delivery, storage, and re-delivery costs.
13.3 Storage charges may accrue daily until delivery is completed.

14. Wheels, Chassis & Intended Use

14.1 All shepherd’s huts supplied by us are static structures designed to be sited in a fixed location.
14.2 Wheels and axles are decorative and positional only and are not designed, rated, or intended for road use, towing, transport, or repeated movement.
14.3 The hut is designed to be positioned onto its final base and remain static. It is not designed to be rolled or relocated over distances, uneven ground, or hardstanding.
14.4 Our wheel and chassis design differs from traditional road-rated metal shepherd’s hut chassis. Fully road-rated metal wheel and axle systems can cost in excess of £X,XXX, whereas our design is intentionally engineered for siting, not transport.
14.5 Once positioned, minor visual unevenness or load transfer does not constitute a defect.
14.6 The following do not constitute manufacturing defects:
(a) wheels not bearing uniform load once sited;
(b) cosmetic misalignment after siting;
(c) stress caused by movement after delivery;
(d) instability from uneven ground or foundations.
14.7 Any movement after delivery is entirely at the customer’s risk.
14.8 We accept no liability for damage caused by transport, towing, lifting, or unsuitable ground.
14.9 The presence of wheels does not imply roadworthiness or mobility.

15. Optional Packs (Electrical, Plumbing, Fire Safety, EICR)

15.1 Optional internal preparation packs may include wiring, plumbing, fire safety, and EICR-ready installations.
15.2 Internal systems may be provided on a supply-only or pre-installation basis.
15.3 We do not provide foundations, groundworks, onsite installation, utility connections, commissioning, or certification.
15.4 You must use qualified professionals for all onsite electrical and plumbing work.
15.5 If you decline optional packs, you take full responsibility for compliance and safety.
15.6 We are not liable for faults or non-compliance caused by third-party installation.

16. Certification & Compliance Disclaimer

16.1 We do not certify compliance with Building Regulations, BS 7671, fire safety regulations, holiday-let standards, or commercial use requirements.
16.2 Compliance is the sole responsibility of the customer via qualified professionals after delivery.

17. Maintenance Requirements (Warranty Conditions)

17.1 To maintain warranty coverage, you must:
(a) treat or reseal exterior timber at least once every 12 months;
(b) inspect all seals and joints regularly;
(c) ventilate the hut adequately;
(d) maintain drainage and airflow beneath the hut;
(e) check routinely for deterioration or wear.
17.2 Moisture-related damage caused by inadequate ventilation is not covered.
17.3 Failure to maintain the hut voids the warranty.
17.4 We may request evidence of maintenance when assessing warranty claims.

18. Environmental & Usage Conditions

18.1 The hut is not designed for permanent residential occupation unless explicitly stated in the Final Specification.
18.2 Exposure to flooding, standing water, or extreme environmental conditions voids the warranty.

19. Water Ingress & Moisture Exclusions

19.1 Timber structures are inherently affected by moisture, ventilation, ground conditions, and environmental exposure.
19.2 We are not liable for water ingress, damp, condensation, or moisture-related damage arising from:
(a) inadequate or uneven foundations or bases;
(b) ground moisture, pooling water, flooding, or poor drainage;
(c) failure to maintain seals, coatings, or external finishes;
(d) lack of adequate ventilation or airflow beneath or within the hut;
(e) movement or settlement after delivery;
(f) third-party installation, connections, or alterations;
(g) extreme weather events or prolonged exposure beyond normal conditions.
19.3 The customer is responsible for ensuring that the hut is correctly sited, elevated where required, and protected from standing water.
19.4 Water ingress caused by any of the above does not constitute a manufacturing defect and is excluded from warranty coverage.
19.5 Any suspected water ingress must be reported in writing within 14 days of discovery and accompanied by photographs. Failure to do so may limit or exclude liability.

20. Warranty (12-Month Limited)

20.1 We provide a 12-month limited warranty for manufacturing defects.

Exclusions
20.2 The warranty does not cover natural timber movement, weathering, normal wear and tear, inadequate maintenance, third-party installation or alterations, misuse, or damage during customer-arranged transport.

Voidance
20.3 Warranty is void if the hut is structurally modified without written consent, exposed to abnormal conditions, or used outside its intended accommodation or leisure use.

Remedy
20.4 Valid claims will be repaired or replaced at our discretion.

21. Exclusion of Consequential Loss

21.1 We are not liable for indirect or consequential losses including loss of bookings, loss of income, business interruption, or reputational damage.

22. Planning Permission & Site Responsibility

22.1 You are solely responsible for obtaining all required planning permissions.
22.2 We do not guarantee planning approval.
22.3 You must provide suitable foundations or support bases before delivery.
22.4 We accept no liability for water ingress, movement, or distortion caused by inadequate foundations or site preparation.
22.5 We do not provide planning advice.

23. Customer Responsibilities (Use, Access & Modifications)

23.1 You must provide accurate site and access information.
23.2 You must ensure that delivery access is suitable and safe.
23.3 You must not alter load-bearing or structural components without written consent.
23.4 Unapproved modifications void the warranty.

24. Third-Party Reliance

24.1 We are not bound by statements made by third parties including planners, hauliers, installers, or advisors.
24.2 Only written confirmations issued by us form part of the contract.

25. Demonstration Hut & Viewings

25.1 Viewings of demonstration huts may be offered by appointment.
25.2 Availability is not guaranteed.
25.3 Demonstration huts are illustrative only and may differ from delivered huts.
25.4 Viewing availability does not affect cancellation, payment, or refund rights.

26. Liability

26.1 Our total liability is limited to the amount paid for the hut.
26.2 We are not liable for financial, commercial, or rental losses, planning issues, third-party delays, site conditions, or customer-arranged transport damage.
26.3 Nothing in these Terms limits liability for death or personal injury caused by negligence.

27. Force Majeure

27.1 We are not liable for delays caused by events outside our control including adverse weather, illness, material shortages, transport disruption, subcontractor delays, industrial action, or regulatory changes.
27.2 Revised estimated dates will be issued where necessary.

28. Data Protection

28.1 Personal data is processed in accordance with UK GDPR.
28.2 We do not sell or share personal data for marketing.

29. Communications & Records

29.1 All contractual communications must be in writing.
29.2 Email approval constitutes written approval.
29.3 We may rely on photographs, drawings, emails, and build records as evidence of compliance.

30. Intellectual Property & Marketing Rights

30.1 All designs, drawings, photographs, and construction methods remain the intellectual property of Bravalan Ltd.
30.2 We may photograph or film your hut for marketing purposes unless you object in writing before production begins.
30.3 You may not copy, reproduce, or distribute our designs without permission.

31. Insolvency & Termination

31.1 If the customer enters insolvency, administration, or bankruptcy, we may suspend or terminate the contract immediately.
31.2 All sums paid remain non-refundable.

32. Governing Law & Jurisdiction

32.1 These Terms are governed by Scottish law.
32.2 Disputes will be handled by the Sheriff Courts of Glasgow and Strathkelvin where lawful.
32.3 Consumers may raise proceedings in their local jurisdiction.

33. Customer Acknowledgement

33.1 By paying the deposit, you confirm that you have read, understood, and accepted these Terms, including maintenance obligations, planning responsibility, payment schedule, and warranty limitations.

34. Severability

34.1 If any provision is held unenforceable, the remaining provisions remain in full force and effect.

END OF TERMS