Yes. Each hut is bespoke and can be configured to suit your needs within the design options available for your chosen size and model.

Layout, internal finishes, door and window positions, and optional extras can all be customised, subject to structural and design constraints.

Yes. Optional extras are clearly listed and priced. The base hut includes the standard features set out in your specification.

The base hut includes the core structure and standard features detailed in your Final Specification. Optional packs and upgrades are priced separately.

Yes, within reasonable design limits. Final positions are confirmed in the approved Final Specification.

Yes, where available. Any changes must be agreed in writing before materials are ordered.

Changes may be possible within a short window after approval, but are not guaranteed. Late changes may incur additional costs or delays.

We provide drawings, layouts, and reference images to help visualise your hut. Images are illustrative and not exact replicas.

No. Images and demonstration huts are illustrative only. Layouts, finishes, and details may vary unless expressly included in your Final Specification.

Prices vary depending on size, layout, and optional extras. An indicative price is available online, with a final price confirmed before ordering.

Online prices are accurate based on the options selected. Final pricing is confirmed once your specification is agreed.

The 25% deposit secures your build slot and allows materials to be ordered.

No. All huts are bespoke, and deposits are non-refundable once production has begun.

The remaining balance is due upon issue of the Completion Notice, before delivery is arranged.

Late payment may delay delivery and may result in storage or additional charges.

Prices are fixed once your order is confirmed, unless changes are requested or required due to external factors before confirmation.

Yes, prices include VAT where applicable.

Typical build time is around 8 weeks from approval of the Final Specification.

The build starts once your deposit has cleared and the Final Specification has been approved in writing.

No. All build times are estimates and may vary due to weather, workload, or supplier availability.

Weather, material supply, subcontractor availability, and customer-requested changes can all affect timing.

Yes. We aim to keep you informed of progress and will notify you when the hut is complete.

Delays outside our control do not entitle cancellation or compensation, but revised estimates will be provided where possible.

Yes, delivery is available nationwide via specialist hauliers.

Delivery costs depend on distance, access requirements, and haulier availability.

You must provide safe, clear access, adequate turning space, and a stable unloading area.

Yes. The site must be ready, with suitable foundations or a base in place before delivery.

Foundations must be level, stable, and adequately elevated to allow airflow and drainage.

Delivery is handled by the haulier. Site readiness and access remain the customer’s responsibility.

Risk transfers once the hut is loaded onto the delivery vehicle or leaves our premises.

Yes, but failed delivery or re-delivery charges may apply.

The hut is designed to be static. Any movement after delivery is entirely at the customer’s risk.

In many cases, yes. Planning requirements vary by location and intended use.

No. Planning and regulatory compliance are the customer’s responsibility.

This depends on local planning, licensing, and compliance requirements, which are the customer’s responsibility.

No, unless explicitly stated in the Final Specification.

Yes. The hut is designed for accommodation or leisure use only, unless otherwise specified.

The customer is solely responsible for compliance with planning, building, and licensing rules.

Optional electrical preparation packs are available, but final connection is carried out on site by a qualified electrician.

Options may include internal wiring, sockets, lighting, and preparation for connection, depending on the pack selected.

No. Final certification must be completed by a qualified electrician after installation.

Plumbing preparation may be included as an option, but final connections and certification are the customer’s responsibility.

Smoke alarms may be included where specified, but compliance requirements depend on use and location.

Fire safety equipment may be included as an option, but compliance is the customer’s responsibility.

The customer, via qualified professionals.

Yes. All onsite works must be completed by suitably qualified professionals.

The warranty covers genuine manufacturing defects for 12 months from delivery.

The warranty does not cover maintenance issues, site conditions, water ingress caused by drainage or ventilation, timber movement, normal wear and tear, or third-party works.

12 months from the date of delivery.

Annual treatment or resealing of external timber, regular inspections, and adequate ventilation.

No. These are normal characteristics of timber structures.

Minor dimensional variations of up to ±25mm may occur and are not considered defects.

Inspect the hut immediately and record any visible damage with the haulier. Hidden defects must be reported promptly with photographs.

Defects must be reported in writing within 14 days of discovery, supported by photographs.

Liability depends on the cause. Issues arising from foundations, drainage, ventilation, maintenance, or third-party works are not manufacturing defects.

Where a valid manufacturing defect is confirmed, we will repair or replace the affected element at our discretion.

Rejection is not automatic. Our standard remedy is repair or replacement in line with consumer law.